Hawaii Open Ticket Policy, Rain and Wind Policy, Player Policy
ALL TICKET SALES ARE FINAL – NO REFUNDS/CREDITS – NO RETURNS – NO EXCHANGES – under any circumstance. Tournament management will use its best efforts to accommodate the Holder of this ticket at a subsequent session if the session for which this ticket is issued is postponed or canceled due to weather or other causes beyond our control. If no similar type tickets are available at the subsequent session, the ticket for the cancelled session will generally be honored as a Grounds Pass based on availability. There is no guarantee that ticket holders can be accommodated. The session time, duration, and date are subject to change without prior notice. Holder agrees to submit to security checks prior to, or during entry to the Hawaii Open. NO SMOKING IS PERMITTED WITHIN THE STADIUM OR AT OR NEAR ANY TENNIS COURT OR ON THE GROUNDS.
This ticket constitutes a revocable license for the specific session for which it is issued. No seat license or guaranteed seating location is created hereby for other sessions in this Event or other Events. We reserve the right to refuse admission and service to anyone and to relocate, remove and/or evict anyone not cooperating with Event/Stadium staff or not complying with the rules and regulations of the Hawaii Open or otherwise engaging in illegal, disruptive, or dangerous behavior. RESALE OF THIS TICKET AND ANY ACCOMPANYING PARKING PASS(ES) IS PROHIBITED. If either is offered for resale, this ticket and/or the accompanying parking pass(es) may be seized and canceled without compensation.
Holder grants permission and gives consent to the owner, manager and/or promoter of the Event for which this ticket is issued, and any of their designees, to (a) record, videotape and photograph Holder at the Event and (b) utilize Holder’s name, likeness, image, voice, writings and other identification in any manner, in and on any media, in perpetuity and without payment or approval, including (for example) in any and all: still pictures of/from the Event; live or recorded television, radio, wireless, or internet transmissions of the Event; and in general promotion of the Event and the owner, manager and/or promoter of the Event.
Holder voluntarily ASSUMES ALL RISKS and DANGERS incidental to being at the Hawaii Open as a spectator at the Event for which the ticket is issued. Holder agrees that the owner, manager, and/or promoter of the Event, the owner and manager of the Hawaii Open, and each of their respective members, agents and affiliates, the players, participants, officials, sponsors, vendors, suppliers, volunteers, and/or performers for the Event are not responsible or liable for any injury, loss, or damage occurring out of or incidental to the Event held at the Hawaii Open for which this ticket is issued or Holder’s presence at the Hawaii Open and any adjacent properties used for the Event.
Holder may not collect, disseminate, transmit, publish or release from the Hawaii Open any match related data or information at any time during that match. Bearer shall not (i) continually collect, disseminate, transmit, publish or release from the grounds of the Tournament any match scores or related statistical data during match play for any commercial or gambling purposes; (ii) participate in any gambling activities while on the Tournament grounds; (iii) take any photographs or video footage of any kind in non-public areas and during match play. Bearer shall abide by any lawful direction given to Bearer by Tournament or WTA officials. Bearer acknowledges that he/she is subject to Uniform Tennis Anti-Corruption Program Rules as set forth in the WTA Official Rulebook. Bearer assumes any and all risks incident to attending the Tournament and using Tournament facilities/transportation and releases the Tournament, WTA, sponsors, site owners and players and each of their respective agents and employees from any and all liabilities resulting from the issuance, use or revocation of this credential. Bearer consents to the use of his/her image or likeness incidental to any live or recorded video program, photograph, or other transmission or reproduction of the Tournament for any and all purposes in perpetuity.
Player commitments and appearances are subject to change.
Rain and Wind Policy
All tickets are purchased based on a no rain/wind policy basis. Every attempt will be made to play any and all scheduled matches in the event of inclement weather. In the event of rain or high winds that result in the cancellation of scheduled matches during a session, we will attempt to accommodate the ticket holder with a similar type ticket, general admission ticket, or grounds pass, based on availability. There is no guarantee that ticket holders can be accommodated at future sessions. In addition, patrons are advised that the Hawaii Open schedule of play is subject to change for all sessions. Tickets are not eligible for refund or exchange due to one or more changes in the Hawaii Open schedule of play. Rain delays could last 10 minutes or a couple hours. Once it stops raining, it could take 30-45 minutes for the courts to be dried depending on the amount of rain received. Pay attention to local weather forecasts and radar to track any inclement weather that may develop. Announcements and rain-delay updates will be made in the Stadium Court and Twitter, as well as on our website.
Evening Session tickets are permitted through the gates at 5:00pm. Evening session tickets are valid on a general admission (first come, first serve) basis for Court 2. Admission to Center Court will be allowed at the announced evening session match time. Center Court admission may be delayed if the day session runs late.
Children under the age of 3 are not required to have a ticket, provided they sit on your lap and do not inconvenience the other tennis fans. If they require a seat, a ticket will have to be purchased.